Who to contact if I need help?

We have a live chat option available for you to speak to agents right away in the bottom right corner of the window. You can also e-mail our support team at https://www.suprememarijuanastore.com/

HOW LONG WILL I HAVE TO WAIT FOR THE MEDICAL MARIJUANA TO ARRIVE?

It all depends on your location in US. We send all items via Xpresspost. Under normal circumstances your package is expected to be delivered in two to three business days. If you live in a poorly connected rural location, occasionally it may take a day or two longer.
Customer service hours are from Monday to Friday from 9AM – 5PM PST

WHAT HAPPENS IF I DON’T GET MY PACKAGE?

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package up to $500 of the value of your package free of charge.We do not offer postage refunds if your order arrives late due to any postal issues. This excludes packages marked [[Delivered]] but not received by customers (please see tab below).

MY TRACKING NUMBER DOES NOT WORK. HELP!

We will email you your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the US Post website.

 

Please wait till the end of day and your tracking number should appear correctly. If it does not, please email https://www.suprememarijuanastore.com/ or feel free to contact our live chat anytime which is available from 6am – 11pm PST time and we will be happy to look into it for you.

 

Quality. We unabashedly hold ourselves to the highest standard possible because our customers deserve nothing less. We’ve established amazing relationships with the best growers in the industry, which allows us to give you access to amazing strains. And best of all, you can get these amazing cannabis flowers, concentrates, and edibles delivered straight to your doorstep

Why am I not receiving confirmation emails?

Not receiving any order confirmation email with payment instructions or tracking information? Please make sure to check your spam and junk folders. You may also have to whitelist our e-mail address.

Do you provide refunds and exchanges?

We do NOT provide refunds or exchanges.

 

 

How shipments are packaged

All our parcels are sent in small boxes, sent as maxi letters, which allow you to receive whole and uncrushed flowers. It also allows more discretion because you can’t feel or touch the content.

Vacuum packaging option: strongly recommended for shipments outside US it allows more discretion but this does not guarantee that the package reaches 100%.

Do I need a doctor’s prescription to sign up?

To become a member of Green Society,  you do not need a doctor’s prescription! We require age verification, usually with a drivers license to ensure you are at least 19 years old and a resident of US.

How to Sign Up with Green Society

Signing up is easy, just follow these 3 simple steps!

  1. Register for our website by clicking HERE
    • You must provide Government ID proving you are 19 years old or older to register
  2. Your account will be approved immediately with AgeVerify.
  3. Once approved, you will then be ready to order anything on the website!

 

What are the delivery times

We deliver to all countries in the world, but only study Swiss laws regarding CBD flowers. The company cannot be held liable if a package does not arrive at its destination due to the laws in force in the country of destination.

All our packages are sent in small boxes, sent as maxi letters that allow you to receive whole and uncrushed flowers. It also allows more discretion because you can’t feel or touch the content.